SFF Distribution SetupSystem issues, workload rebalance and agent regions — the settings that control how orders are dealt. Moved off the attendance page so marking attendance stays quick.
SFF system issuesFlag systems that are down per SFF agent — this constrains what they'll be dealt on the next upload.
Rebalance SFF workloadChanged attendance after the upload? Redistribute untouched work evenly across who's present now.
SFF agent regionsOrders are routed to SFF agents of the matching region (KZN = Durban sales, JHB = Joburg, CPT = Cape Town).
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Rebalance untouched work
Checking what would move…
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Team leader
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Capture window
0 of 0 marked
Set everyone present, then change the exceptions.
Pick a team and a date to start the roll call.
This writes to Attrition_Log and does not change past attendance.
Cell C New Lines — Active Headcount—
Cell C Upgrades — Active Headcount—
Name only, or name and ID separated by a tab or comma. Blank IDs are numbered automatically.
Naming convention matters — the team name is the key that ties attendance together.
People who can sign in
New sign-in
Leave blank to keep the current PIN. Enter a new one only to change it.
Ctrl-click (Cmd-click on Mac) to select more than one.
Read-only · QA Assessor · captured sales
SPI
Enter the 9 digits after SPI.
R0.00
Date is set by the server. Sales can only be logged for today.
Logged today
Nothing logged yet today.
Read-only · QA Assessor · captured sales
The number that was upgraded.
Customer’s current monthly value.
R0.00
Date is set by the server. Upgrades can only be logged for today.
Logged today
Nothing logged yet today.
Read-only · QA Assessor · viewing captured sales
Upgrades today
0
Total UIB
R0
Total CIB
R0
Site comparison
Upgrades by hour
Champion Challenge
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My month
Leaderboard this month
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Capture a vet
Enter the client's SA ID, the vetting outcome and the score.
Vets logged today
Nothing logged yet today.
Delivery area check
Before selling, check the customer's delivery area. Search by area / suburb name, postal code, or delivery hub.
Coaching — yesterday
Every agent with no New Lines sales yesterday must be coached before 11:00.
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Coaching form
10-digit reference.
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0 / 300 words
0 / 100 words
0 / 100 words
0 / 100 words
0 / 100 words
0 / 200 words
0 / 200 words
Agent signs above to confirm the coaching took place.
Coaching report
All coaching summaries for a date range, for review and AI transcription. Admin only.
Pick a date range and run the report.
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coached
Coaching — Previous Shift
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To coach
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Completed
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Remaining
Today — by team leader
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Yesterday — coaching completed
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PIP & sales trackerWeek Mon–Sat · SPD = total ÷ 5 · target 10 sales/week (tenure > 1 month)
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Lead lookup
Matches any phone number on the lead (bureau, cell, home, contact, RPC) in any format, plus ID number and name.
Enter a phone, ID or name and press Search.
Activations — Consolidated
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Total connections
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Total revenue (CIB)
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Projected month-end
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Avg CIB / connection
New Lines
Upgrades
Non-payment (NP) ratesRevenue is reported net of NP. Changes apply to the figures immediately — no re-import needed.
Rate cards
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Teams (SFID → agent / TL)
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Daily Performance — New Lines
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Daily Performance — Upgrades
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Weekly Performance — New Lines
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Weekly Performance — Upgrades
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Agent Ranking — New Lines
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PIP
Agent
Current stage
Coaching detail
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Daily Sales Recon
Grouped by Team Leader and agent, with per-leader totals. Pick a date to reconcile. Includes revenue (CIB). Admin only.
Pick a date and run the report.
Sales exports
Export captured sales for a date range as a CSV that opens in Excel. Includes revenue (CIB). Admin only.
Read-only · QA Assessor · viewing captured sales
Sales today
0
Total AIB
R0
Mandates accepted
0
Forecast revenue (CIB)Admin only · accepted mandates
Forecast today
R0
accepted mandates only
At risk (pending)
R0
Full run rate
R0
if every mandate lands
Site comparison
Teams
Nothing logged yet today.
Sales by hour
Team
Headcount0
Present0
Sales0
Mandates0
SPD0.0
Mandate SPD0.0
Teams
Nothing logged yet today.
Agents
Nothing logged yet today.
Forecasted MTD Revenue
R0
MTD Performance
Teams ranked by sales this month. AIB shown alongside.
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My teamranked by sales
SFF reworks are due by end of day. Longest-on-status first.
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Previous day
Post-Sale Tracking (PST)Due by 10:00 tomorrow. Your team's orders only.
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reworked deliver
Delivery Intelligence
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Live orders scored
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Reworked → delivered
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Not reworked → delivered
Does reworking help?
Most likely to deliver
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At risk — least likely
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Priority targetsLow-scoring orders where reworking historically moves the needle most
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Agent rework accuracyOf the orders each agent resolved that have since settled, how many actually delivered
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What the model has learned — by status
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Why this score
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Stock Availability
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Candidate database
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Schedule an Ops interview
The Ops person gets a reminder ribbon on their console and must accept it.
Scheduled interviews
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Interviews to completeRecord the candidate outcome after you've interviewed them.
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Interview outcome
Candidate
On Accepted, a 4-character reference code is generated automatically for the onboarding form.
Recruitment — Overview
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Candidates
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To training
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Interviews pending
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Accepted
By recruiter
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Help & FAQ
New candidate
Agent workload
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Order detail
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Update order
SPI
Customer
Rework status
SN number(s) / recording reference
Stuck on QC Approved? (bad Handle Object Number)
If this order will never update on C-Advance because of an incorrect HON, record its true outcome here. It won't be redistributed while C-Advance still shows QC Approved.
